PRINTING QUERIES
What products and services do you offer?
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We offer a wide range of printing and branding including business cards, brochures, flyers, banners, signage, branded apparel, promotional gifts, stationery, and more.
Do you offer custom design services?
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Yes, we have an in-house creative team that can help with logo design, layout, and artwork setup for any of your printing needs for an additional fee depending on the complexity of your design.
Is white considered a print color?
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On white paper, it’s not printed. On colored or clear materials, white ink is used as a base or visible color.
Can you print on materials not listed on your site?
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Yes, we often handle custom requests. Contact us for unique printing materials or sizes.
Can I request packaging or finishing options like lamination, binding, embossing, etc.?
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Yes, we offer a wide range of finishing options for a professional look.
What is the Pantone Matching System?
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The Pantone Matching System (PMS) is a color reproduction standard in which colors are each identified by a unique number. It allows precise color matching and consistency across printing processes.
What types of paper are available for me to print on?
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We can help you find just the right paper for your project. Please call our team for more information on the types, sizes and colors of paper available.
Why do the printed colors look different from the colors on my screen?
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Monitors use RGB (Red, Green, Blue) while printers use CMYK (Cyan, Magenta, Yellow, Black). Some RGB colors cannot be exactly reproduced in CMYK, which can cause differences. For critical colors, we recommend test prints.
Will the colors on my computer monitor match what is printed?
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Due to our printers being toner-based and not ink-based, exact PMS matching is limited. However, we can closely match most colors presented for print.
Will you match a sample I print out on my own printer, or a previously printed sample?
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No guarantee can be made because output devices differ (inkjet, laser, offset, etc.). We require proof approval before full production to ensure closest possible match.
Do you offer eco-friendly printing options?
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Yes, we provide recyclable paper, soy-based inks, and sustainable materials upon request.
What is Paper Grammage?
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Paper weight is expressed in grams per square meter (gsm). Writing/printing paper ranges 60–120gsm, while card stock is heavier, used for business cards, postcards, greeting cards, etc.
What printing methods do you use?
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We use Digital, Offset, Screen, UV, and Sublimation printing depending on the product and quantity.
What file formats do you accept for printing?
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We recommend PDF, AI, PSD, EPS, CDR, and high-resolution JPEG or PNG. Files should be 300 DPI in CMYK mode for best results.
Do you offer color matching?
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We try to match colors as closely as possible. For brand-specific colors, please provide Pantone (PMS) codes.
Will the final product look exactly like the preview or mockup?
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We do our best to match the preview, but slight variations in color, size, and placement may occur due to printing processes.
FILE & DESIGN REQUIREMENTS
What if I don't have a design? Can I still order?
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Absolutely, just mention you need help with design, and we’ll assist you in creating one before printing begins.
Can you help me create a logo from scratch?
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Yes, our creative team offers full logo design services, including concept development and revisions depending on your budget.
At what resolution should I save my photos and graphics?
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300 dpi at final use size. Web images (72 dpi) are usually too low and may print pixelated. Save in CMYK mode for best results.
How do I make a PDF file?
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If you are unfamiliar with creating print-ready PDFs, please call us and we’ll assist you.
Do you offer design templates?
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Yes, we have templates for select items like Business Cards, Compliment Slips, and Letterheads.
What does Resolution and DPI mean?
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DPI (dots per inch) is print resolution. 300 dpi is required for high-quality printing. Anything below 200 dpi may not be suitable.
What is a Bleed?
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Bleed is artwork extended past the cut edge to ensure no white borders. This allows trimming tolerances without affecting the final print.
ORDERING PROCESS
How do I place an order?
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i. Visit our Website
ii. Select a product
iii. Customize options
iv. Upload Artwork or request Design Assistance
v. Proceed to Checkout
vi. Make payment.
Can I get a quotation before placing an order?
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Yes, instant quotes are available online, or contact us for special requirements.
Can I order a sample before placing a bulk order?
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Yes, samples are available upon request, especially for bulk orders after payment.
Can I cancel or change my order after placing it?
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Changes/cancellations must be made within 1 hour of placing the order.
What if there is a mistake in my order?
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If the error is ours, we’ll fix it free. If customer-uploaded, we may reprint at a discount.
PRICING & PAYMENT
Do you offer discounts for bulk orders?
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Yes! We provide volume discounts on bulk and repeat orders.
Are there any hidden charges?
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No. All charges (design, delivery, finishing) are communicated upfront.
What payment methods do you accept?
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Pesapal, M-Pesa, Bank Transfers, Credit/Debit Cards, and Cash (for walk-in clients).
Do I have to pay 100% upfront?
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Yes, full payment is required upfront for online orders. Corporate clients may have flexible terms.
Do you charge VAT or taxes?
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Yes, all prices include applicable taxes.
PRODUCTION & TURNAROUND TIME
How long will it take to complete my order?
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Most items: 4–7 working days. Bulk/custom: 2–4 weeks.
When does the production time start?
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After payment confirmation and artwork approval.
Do weekends and holidays count in the turnaround time?
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No, production is Monday–Friday only.
What if I need a large quantity? Will it take longer?
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Yes, large orders may require more time. We’ll confirm timeline at order.
Will delays in artwork approval affect delivery time?
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Yes, please approve artwork quickly to avoid delays.
ACCOUNT & SUPPORT
How can I reach customer service?
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Via Phone, E-mail, or WhatsApp.
How quickly will I get a response?
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Within 1–2 hours during business hours. WhatsApp is fastest.
Can I talk to someone directly if I need help?
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Yes, feel free to call us directly.
How do you handle complaints or negative feedback?
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We take feedback seriously and resolve issues fairly and promptly.
